Terms of service

Last updated: March 2026. These terms apply to work carried out by World Range Move Ltd, company number 17061468, registered in England and Wales.

Quotes and estimates

Prices shown by the online estimator are indicative ranges, not quotes. A quote becomes fixed once we have confirmed it in writing — by message or email — based on the information and photos you provided. If what we find on the day is materially different from what was described (significantly more items, no parking, blocked access), we will tell you the revised price before continuing, not afterwards.

Booking and cancellation

• A booking is confirmed when we have agreed a date and price with you.
• Cancel or reschedule with at least 48 hours' notice and there is no charge.
• Cancellations inside 24 hours may be charged to cover the slot we turned away, at our discretion.
• If we have to cancel — vehicle failure, illness, unsafe weather — we will tell you as early as possible and no charge applies.

Your responsibilities

• Tell us about awkward access, permit parking, lift restrictions and very heavy or very fragile items when you book.
• Arrange parking permits or suspensions where the council requires them.
• Remove or personally carry money, jewellery, passports, medication and anything irreplaceable.

Items we cannot move

We cannot carry hazardous goods, including gas bottles, petrol, fireworks, paints and solvents, or live animals. Plants, food and open liquids travel at your own risk.

Liability and insurance

We hold goods-in-transit and public liability insurance and can send you the certificate on request. Damage must be reported to us within 48 hours of the job so we can look at it and put it right. We are not liable for damage to items packed by you where the packing was inadequate, for pre-existing damage, or for items declared to be self-assembly furniture that is dismantled and rebuilt at your request.

Cleaning work

End-of-tenancy and deep cleans are carried out to the standard described when quoting. Cleaning cannot remove permanent staining, damage or wear. If a letting agent flags something specific that was within the agreed scope, tell us within 48 hours and we will come back and deal with it.

Payment

Payment is due on completion unless we have agreed otherwise in writing. We accept bank transfer and cash.

Complaints

Call Manny on 07777 105858 or email worldrangemove@outlook.com. We would far rather fix a problem than read about it in a review.

Governing law

These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of its courts.